At Tech Oasis Ltd (Tech Oasis Web Solutions), we are committed to delivering high-quality digital solutions tailored to your needs. We strive for customer satisfaction, but we understand that there may be situations where a refund is requested. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
Refunds are issued based on the progress and nature of the project. The following conditions apply:
✅ Full Refund (Only before work begins)
-
If a client cancels the project before any work has started, they are eligible for a full refund of the initial payment.
✅ Partial Refund (If work has started)
-
If a project is canceled after work has commenced but before completion, a partial refund may be granted based on the work completed.
-
The amount refunded will be calculated based on the percentage of work completed and any resources spent on the project.
❌ No Refund (After project completion)
-
Once the project is delivered and approved by the client, no refunds will be issued.
-
If a client fails to provide required materials, content, or feedback causing project delays, refunds will not be granted.
2. Non-Refundable Services
The following services are non-refundable:
-
Domain name registrations & hosting fees (Once purchased, these cannot be refunded).
-
Custom software, web applications, and mobile apps (Once significant development work has been done).
-
SEO, digital marketing, and consulting services (As these require continuous effort and resources).
-
Any third-party service costs incurred on behalf of the client.
3. Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
-
Submit a refund request via email to [Your Contact Email] with details about your order and the reason for the request.
-
Our team will review the request within 5-7 business days and assess eligibility.
-
If approved, refunds will be processed within 7-14 business days using the original payment method.
4. Changes & Cancellations
-
Clients can request changes to their project before work is completed. However, additional costs may apply depending on the changes requested.
-
If a project is canceled midway due to unforeseen circumstances, Tech Oasis Ltd reserves the right to retain a portion of the payment based on the completed work.
5. Contact Us
If you have any questions about our refund policy, please reach out to us:
📧 Email: [Support@techoasisltd.com]
Nigeria: (+234-806-871-0294)
Ghana: (+233-53-633-1607
By purchasing our services, you agree to the terms of this refund policy.
